If you need further assistance, or would like to phone or fax your order to us, please don't hesitate to contact us.

How to Find What You're Looking For

To make it easier to find what you're looking for, all products in the shop are divided into categories. To browse through the store, simply click on the type of product that interests you under the 'Categories' menu - up the top left of your screen. Some of these also contain sub categories, and this indicated by an arrow (->) next to the top level category. To view the products in each category, just select the product you wish to view and click on its name. The full listing will then be shown, complete with product information and a photograph (if available). If the category listing has sub categories, simply click on the sub category name or image to view the products inside it.

How do I Purchase Something?

When you see something you wish to purchase, simply click on the 'In Cart' button on the bottom of the product description. You will then be taken to a page that gives you the opportunity to update how many of the product you wish to purchase. If you wish to purchase more than one, simply update the figure in the box and click on the 'Update' button. If you wish to remove it from your shopping cart, click to tick the Remove box and then click 'Update'.

If you wish to then continue shopping, just chose 'Continue Shopping' to return to the main page, otherwise click on 'Checkout' to go straight to the payment and delivery pages. Please note if you are not logged in when you add something to your cart, you will have to log in to your account before you can proceed to the checkout pages.

Checkout

If you have previously logged into your account, you will proceed straight to the checkout. However, if you have not logged in or registered previously with Cafe Bride, you will now be given these options. Once you log in or create an account, your visitors shopping cart will be merged to your members cart, and you will be able to complete the checkout procedure.

On the first checkout page, you will be asked to confirm the shipping address (the default address is the address in your account details). By clicking on 'Change Address' you will be able to send it to another address, or even a friend. You will then be asked to choose your method of shipping.

Directly below this is the comments box. It is here that you enter any comments you have about your order, such as the model or colour you require (if asked to enter this in the product description). After you have entered any comments, just click on the 'Continue' button to move to the next page.

The next page will give you the payment options. Cafe Bride accepts a number of payment options for your convenience. These include bank transfer (direct deposit), cheque/money order, and credit cards (Mastercard, Bankcard & Visa).

On the final page, your order details are summerised and you again have the opportunity to change any of them. If you wish to keep a copy of this order, please print this page. An invoice will also be emailed to you at your address in your account details. Please note that your order cannot be shipped until Cafe Bride receives payment through your chosen method. If you have any questions or queries, we can be contacted any via the contact page.

Are My Credit Card Details Safe?

Yes! Cafe Bride uses the financial industry's standard of 128 bit SSL encryption. This means that providing your credit card details to shop online with us is actually safer than paying a bill over the phone or through the post. To make sure you are using SSL, look for the little padlock down the bottom of your browser window and the https:// prompt at the front of the website address.

How Long Will It Take to Get My Order?

Cafe Bride suggests that orders are placed as early as possible to avoid stress and disappointment. We will endeavour to despatch all orders within 14 days of receipt of payment for standard items, and within 6 weeks for personalised items. Some items require longer lead times and these are indicated in the product description. If for any reason we have a shortage of stock and cannot despatch the order within the timeframe, we will contact you to let you know. You will then be given the option of waiting, or having some of the order shipped now and the rest later. During peak times it may not always be possible to despatch orders within 14 days, if your order is required by a certain date please enter this in the comments section so that we can endeavour to deliver your order in time. Please note that orders are processed in order of payment, which may not always be in the same order as placement.

Important Information Regarding Chocolate Shipments!

We love chocolate, and it is incredibly popular as bomboniere, but it is perishable. We have developed some procedures to ensure that the chocolate you receive arrives in the best condition as possible. Orders of more than 60 chocolates will be sent via courier or express post (packed with an ice pack during the warmer months) on Mondays and Tuesdays only! Orders of 59 chocolates or less will post regular mail unless Express is specified. While all care is taken, no responsibility can be accepted for damage to chocolate in transit. We regret that we are unable to accept returns or exchanges on foodstuffs, unless we have failed to fill the order correctly.